State Of Ohio Disclosure Information
01/01/98
Customer Refund Policy & Motor Warranty
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Product or Parts Returned:
1-Customer Did Not Want
2-Customer Ordered Wrong Parts
3-Customer Changed Mind
Cash Refund Less 15 % Restocking Fee or Full Amount
if Customer Prefers A Credit To Be Used Later!
Product Returned Because We Sent Wrong Part:
Replace Part Or Full Refund Or Credit (as preferred)
Product Returned Because Defective:
Replace Part Or Full Refund Or Credit (as preferred)
No Returns On Electrical Items !
There is a 15 % charge for any motor
orders submitted, then canceled. This,
because, we incur expenses with our
machine shop as soon as we process
the order !
* NOTE* RA Number
Returns, require a "RA", return authorization number !
Please call 937-544-2444, or E-Mail jack@vwdieselparts.com
for the number. If merchandise is returned, with out the
number, it can get mixed with incoming parts shipments,
proper credit is not given.
Re Manufactured Motors
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12 mo. Limited to Manufacture of Parts Warranty and Labor
*Note*
Warranty Void If Motor Used In A Commercial Application.
Example In A Fork Lift, Tractor, Or Any Other Application
Other Than The Original, OEM Intended, Car Application
Warranty Void As Well, if any agreed upon funds remains due !
Warranty covers all the motor parts used in the build as well
as any defect in same.
Overheating, and or head gasket failure, in not covered due to
the nature of the problem, as we are not able to control the
parts (cooling system, radiator, water pump, fan sensor, heater core etc.)
that may have lead to the failure and or the preventive maintaince
required to prevent this.
If a motor is returned due to overheating, and the problem is
found to be not a parts failure, the owner (customer) will be
responsible for the labor as to tear down, and re build as well
as parts required.
If a kit motor is purchased the waranty is strickly parts only.
If the part caused the problem, the work (parts and labor), is
covered in the 12 mo. warranty.
* Note * Shipping Charges Are Not Refundable
Warranty Work
Any warranty work must be approved
in advance. We generally do not pay
other shops to do work. We, in most
cases, must have the part returned to
us, to be inspected, then repaired as
necessary.
We can not control the quality of the
work at other shops, nor can we control
the labor rate.
In some cases, we will "work out", a repair
with a customers shop. However, we must be
apprised of the entire job, cost etc. in
advance, then agree to it.
VW Diesel Parts
All Warranty's, Motors Or Parts, Are Parts Replacement, Or Repair, At Our
Discretion, No Refunds.
Heads, Injectors, Injection Pumps, Turbo's
Warranty Is 12 Months, And Is Replacement Of Like Item!
Management
VW Diesel Parts
* Used Parts Warrantee *
30 Days
Limited to replacement of like item,
or refund, if we do not have a replacement
part.
Core Charge Information:
We do not charge a core charge, however we do need all
core's returned in a timely manner.
It is the responsibility of the customer
to return any and all core's we request
in the course of a sale. The customer must
pay shipping.
We reserve the right to charge your credit card or invoice
you for the appropriate amount (see below) if you decide
to retain the core.
Heads ========$100.00 ea.
Heads Turbo===$150.00 ea.
Block Complete===$75.00 ea.
Block Complete Turbo $150.00 ea.
Injection Pumps ==$75.00 ea.
Injection Pumps Turbo ==$150.00 ea.
Vanagon & Turbo Pumps=$100.00 ea.
Injectors =======$10.00 ea.
Core's must be in like condition to the part
you receive, i.e. a turbo head requires a
turbo core, injection pumps the same and so
on. We reserve the right to reject
cores because of condition, incomplete etc.
* Note * We reserve the right to cancel any and all warrantees on motors and or re manufactured parts if
the core parts requested, are not returned in the 30 day allotted period!